Privacy Policy

Privacy Policy

Last updated: 12 May 2026

1. Who we are
PokeFamily Collectibles LTD (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we use the personal data we collect when you use our website.

2. What data we collect

Identity and contact details: name, email address, phone number, postal address.
Account details: information you provide when creating an account or placing an order.
Usage data: IP address, browser type, pages visited.
Marketing preferences: your consents for receiving marketing communications.

3. How we collect your data

Directly from you when you register, order products, or contact us.
Automatically via cookies and similar technologies when you browse our site.
From third parties such as payment processors helping us fulfill your orders.

4. How we use your data
We process your data to:

Fulfil orders and manage your account (contractual necessity).
Improve our website and services (legitimate interests).
Send marketing messages if you’ve consented (consent).
Comply with our legal obligations.

We may share data with trusted service providers (e.g. payment gateways) under strict confidentiality terms and may transfer data outside the UK/EEA only with appropriate safeguards.

5. How we store and protect your data
We store data on secure servers within the UK/EEA, using encryption and access controls. We retain data only as long as needed for the purposes outlined here and delete or anonymise it once no longer required.

6. Marketing
We may send you news and offers about our products or partner products if you have consented. You can opt out at any time via the unsubscribe link in our emails or by contacting us.

7. Your data protection rights
You can request to:

Access the personal data we hold about you.
Correct inaccurate data.
Delete your data (subject to certain conditions).
Restrict or object to our processing.
Obtain a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below. We respond within one month.

8. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how you use our site. You can disable cookies in your browser; however, some features may not work correctly.

9. Links to other websites
Our website may contain links to other sites. This privacy policy applies only to PokeFamily Collectibles LTD. We encourage you to read the privacy policies on any external websites you visit.

10. Changes to this policy
We regularly review our privacy policy and post updates on this page. This policy was last updated on 12 May 2026.

11. Contact us
If you have questions or want to exercise your rights, please contact us at:

Email: mom@pokefam.uk

You can also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not complied with data‑protection law.